The Red Box
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Privacy Notice

We respect your privacy and are committed to maintaining and using such information responsibly. This privacy policy addresses the use and disclosure of personal information we collect from you. By visiting our website, or providing information to us, you are accepting the practices presented in this privacy policy.

Information We Collect

When you shop with you must submit the minimal required information necessary to complete your transaction.  This information may include, but is not limited to, your contact information (billing/shipping address, telephone number and email address). We collect information when you register online, update your account, log-in, place an order, opt-in to receive our emails, shop online, participates in giveaway/sweepstakes, contest, promotion or survey.

When you use the website in any capacity, such as registering as a customer, participating in one of our promotions or sweepstakes, or purchasing products, we may ask for additional information including your age, interests, hobbies product preferences etc. Giving us this information is optional and serves the purpose of being able to provide the best possible products and services to our customers.

Any personal information you provide to us is maintained on secure servers within our internal systems.

How We Use the Information We Collect

When you place an order and supply your postal address, you may receive marketing materials from us. When you place an order on our website, we use this information to process/track your order and contact you via email, postal mail or phone if we have questions or concerns regarding your order. If you provide your email during checkout, you will also receive order confirmation and email regarding the status of delivery for your order.  When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. Even if you have previously chosen not to receive email or postal mail from us, you may still receive information as it relates to the sweepstakes, contest, promotion or survey in which you have participated.

Marketing Email Communications

On our website, you have the option to subscribe to our emailing list and receive information about our products and offers. Also, if you provide us your email address when you register online , log-in, place an order, opt-in to receive our emails, shop online, participate in contest, promotion, sweepstakes or survey, you may automatically be added to our email list and receive marketing or promotional information from us. If you do not wish to receive marketing emails, you may opt out by clicking the ‘unsubscribe’ link found at the bottom of our emails, or you may emails customer service at with the following:

-“unsubscribe email” in the subject line

-your name and email address

Please be aware that it can take up to 10 business days to remove you from our marketing email lists. If you opt-out from receiving our marketing emails, you will continue to receive order confirmation and shipping status emails.

How We Work with Third Party Service Providers

The Red Box works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When The Red Box allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service.

We currently use the services of a few carefully selected marketing companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our site. To do this, cookies and web beacons are placed on our website on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers are most appealing to our customers. Although our marketing partners record the information coming from our sites on our behalf, the data subsequently retrieved cannot be used for any reason without our authorization. If you prefer that we not include your information in our ongoing analysis to improve our websites, products and offers, you can "opt-out" by contacting out Customer Service Specialists at

In addition, we may share statistical, demographic and other non-personally identifiable information with third party companies to help manage and optimize our Internet business and communications.

Your Online Account

When registering an online account on our website, you will be prompted to select a password. The retrieval of personal information relating to you is only available to you if you provide the correct password you created. You can edit or delete your information at any time through the ‘my account’ page. We will not give passwords out over the phone, nor will we email them to a different address than the one used to register.

Links to Other Sites

Our website may include links to other sites outside our family of brands. Those websites will have their own privacy policies that you may wish to review. The Red Box is not responsible for these linked websites, outside of our brand.

Cookies and Web Beacons

Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. Cookies do not retain any personally identifiable information such as your name, address or any financial information, on your computer. We use cookies to recognize you and your preferences in order to improve the shopping process and provide you with a customized experience on our websites. This information collected helps us improve your shopping experience, such as holding items in your shopping bag, accessing your address book, or providing you with customized pages based on your past viewing or purchasing history.

If you do not wish to have cookies on your system, you can set your browser preferences to refuse them. In order to disable cookies, please consult your browser's "help" section for instructions.

Web beacons are small strings of code that are placed in a web page. They are sometimes called "clear GIFs" (Graphics Interchange Format) or "pixel tags". Web beacons are most often used in conjunction with cookies to monitor activity on our websites. When you visit a particular web page, web beacons notify us of your visit. Since web beacons are used in combination with cookies, if you disable cookies the web beacons will only detect an anonymous website visit.

Privacy of Young Children

The Red Box is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. We do not sell products for purchase by children and all children's products we sell are for purchase by adults only.

Your California Rights

The Red Box collects various types of personal information about you both online and offline, as described in this privacy policy. Under California law, customers of The Red Box who are residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: The Red  Box, Customer Relations, 1386 N. Main Street, Walnut Creek, CA 94596. Alternatively, you may send us an email with subject line "California Privacy Rights”.

Accessing our Web Site from Outside the U.S.

If you are visiting from a location outside of the United States, you will be connected through and to servers located within the United States. All online orders will be accepted and fully processed in and shipped from the United States and all information you provide will be securely maintained on web servers and our internal systems located within the United States. By providing your information to us, you agree that all personal information will be used in accordance with this privacy policy.

Privacy Policy Updates

We may update our privacy policy from time to time and our use of the information we collect is subject to the terms of the privacy policy in effect when we collect that information. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. If you have any questions or concerns regarding our privacy policy, please contact us:

The Red Box

1386 N. Main Street

Walnut Creek, CA 94596

Phone: 925.280.1188

Fax: 925.280.1177


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