The Red Box
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Shipping & Returns

Orders

Sales Tax
All items shipped within the State of California only will be charged applicable sales tax. No sales tax will be added to orders shipped outside of California.

Changes & Cancellations
Once you have completed the checkout procedure and clicked the Confirm Order button, your order will immediately begin proccessing. During processing time, orders cannot be changed or cancelled. You may, however, choose to return the item. Please read our returns policy below for more information.

Terms of Sale
All order placements are subject to our review and authorization. We reserve the right to refuse any order for any reason at our sole discretion.
The Red Box transfers the ownership of goods to the customer once shipped out from our office.

Shipping

Shipments will be made via UPS. All shipping cost calculations are based on the weight of the items and the destination postal code. We currently offer the following shipping methods:

US Shipping
UPS Ground – Delivery within 3 to 5 business days post processing.
UPS 3 Day Select – Delivery in 3 business days post processing.
UPS 2 Day Air – Deliver in 2 business days post processing.
UPS Next Day Air – Delivery in the next business day post processing.

International Shipping
DHL Express – Delivery within 5 to 10 business days post processing.

Shipping Restrictions
We do not ship to PO Boxes or Military APO/FPO addresses.

Shipping Loss or Damages
If the shipped order is lost or damaged, please contact us at info@theredboxonline.com within 10 business days of the ship out date. UPS will have to conduct an investigation. If the package is not located, UPS will process a claim. Processing claims can take up to two weeks to complete. Once The Red Box receives the reimbursement, we will ship you the replacement item. If the item is no longer available, we will gladly refund you the original amount.

Returns

If you are not completely satisfied with your purchase and wish to return the goods, please follow the instructions below.

1. Print and fill out our Merchandise Return Form then email to info@theredboxonline.com. 

2. Your return package must include the following to be accepted:
a. Original Sales Receipt
b. Copy of Submitted Merchandise Return Form. Please clearly specify the defect, if this is the reason for return.
c. Items in original condition including complete packaging materials (i.e. attached tags, dust bags, etc.). Do not place any stickers on our original packaging.

3. Mail your return item to:
The Red Box
Returns Department
1386 North Main Street
Walnut Creek, CA 94596
U.S.A.

We recommend that you send back the items via insured and traceable delivery services such as UPS as the goods are the customer’s responsibility until is reaches our Returns Department.
 
You must return items in its original and unused condition within 30 days of your receipt. Any signs of wear, use, alteration or removal of parts including tags will result to refusal of your return.

Refunds & Exchanges
If the returned items meet our above requirements, we will issue a refund in the same form as your payment. All goods are subject to a 10% restocking fee. The restocking, shipping and handling charges will be deducted from your refund. For exchanges, the restocking fee will be waived, but deductions will still be made for the shipping and handling charges. In the case of a shipping error, shipping and handling fees are refundable.

 

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